General Terms and Conditions of Use of this Website
Introduction

Glerian Limited ("Glerian" or "we") is a manufacturer and supplier of hygiene products and provider of hygiene services in Kenya ("the lan") with a bias toward health and environmental safety. We run a web application ("websit") together with supporting logistics and payment systems for the sale and purchase of our products, and for the request of our services.

This page provides information about the General Terms and Conditions of use ("Terms of Us") of this website. Together with our Privacy Policy and Cookie Notice, these Terms of Use govern the relationship between Glerian Limited and its customers ("You," or "Your") using this website.

By using this website, you accede to these General Terms of Use in full. You are advised not to use this website if you disagree with these General Terms and Conditions or any part of these General Terms and Conditions.

Creating and Managing Your Account

You may need a Glerian account to access certain services on this website.

  • You are not eligible to register an account with Glerian if you are under the age of 18 years. By creating a user account with us or agreeing to these General Terms of Use you warrant and represent to us that you are at least 18 years of age.
  • You may register for a user account with us by completing and submitting the sign up form on this website.
  • You represent and warrant that all information provided in the form is accurate and complete.
  • Once you have created your user account with us, you will be asked to provide an email address and password to sign into your account.
  • You agree to maintain the confidentiality of your account and your password.
  • You accept the responsibility for restricting the access of your account. Your account shall be used exclusively by you and you shall not transfer your account to any third party. If you authorize any third party to manage your account on your behalf it shall be at your own risk.
  • You agree to divest Glerian Limited of any responsibility for any activity on our website arising out of any failure to keep your password confidential, and that you may be held liable for any losses arising out of such a failure.
  • If you become suspicious or aware of any disclosure of your credentials, you agree to notify us immediately using our official contacts provided on this website
  • We may suspend or cancel your account, and/or edit your account details, at any time in our sole judgment and without notice or explanation, providing that if we cancel any products or services you have paid for but not received, and you have not breached these General Terms and Conditions, we will refund you in respect of the same.
  • You may cancel your account on our website at your own judgment by contacting us using the official contacts provided on this website.
Terms and Conditions of Purchase and Order

You acknowledge and agree that:

  • This website provides an online platform for the sale and purchase of products manufactured or provided by, and for the request of services offered by Glerian Limited.
  • The price for a product will be as stated in the relevant product listing.
  • The price for the product must include all taxes and comply with applicable laws in force from time to time.
  • Delivery charges, packaging charges, handling charges, administrative charges, insurance costs, other ancillary costs and charges, may apply and will be payable by the buyer as expressly stated in the product listing or during the ordering process.
  • The cost of our services will be agreed upon between you and Glerian Limited, either through the official contacts provided on this website or by a personal visit to our official offices. We will not be responsible for any losses or damage that may arise out of any contractual agreements made between you and any persons contacted otherwise.
  • Glerian Limited is the sole legal and beneficial owner of the products and services listed on this website.
Returns and Refunds

Returns of products by buyers and acceptance of returned products shall be managed in accordance with the returns and refund Guidelines published on this page. These Guidelines may be amended from time to time. Acceptance of returns shall be in our own judgment, in compliance with the laws of the land in force from time to time. Refunds in respect of returned products shall be managed in accordance with the refunds Guidelines published on this page. These guidelines may be amended from time to time, and shall be exercised in our own judgment, in compliance with the laws of the land in force from time to time. Glerian Limited will claim title to the returned items only when the item arrives at our designated centers. Any costs related to the delivery of this items will be met by the buyer. We may offer refunds, in our own judgment in respect of the product price by way of mobile money transfer, or bank transfers or such other method as we may determine from time to time.

Returned products shall be accepted and refunds issued by Glerian Limited.

Any changes to our returns or refunds Guidelines shall be effective in respect of all purchases made from the date of publication of the change on our website.

Shipping and Delivery Guidelines

Glerian Limited operates a free delivery system for customers around its centers. Ineligible customers will meet any shipping or delivery costs as specified in these General Terms of Use. These guidelines may be amended from time to time at our own discretion.

Payments

You must make due payments under these General Terms of Use in accordance with the payment information and Guidelines published on this website.

Guidelines in Respect of Your Content

In these General Terms of Use, “your content” may mean, but not limited to:

  • All works and materials submitted to us or our website for storage or publication, processing by, or onward transmission. These may include, but not limited to text, graphics, images, audio material, video material, audio-visual material, scripts, software and files.
  • All communications on the website, including product reviews, suggestions, ideas, comments, questions, or other pieces of information.
  • The following Guidelines must inform your content. Your content must not be:

  • Illegal, offensive, obscene, indecent, pornographic, lewd, suggestive or sexually explicit.
  • Defamatory, discriminatory against race, religion, or legislation, hateful or invidious.
  • Deceptive, or fraudulent.
  • Invasive of privacy, infringing of intellectual property rights.
  • Objectionable or injurious to third parties, and must not consist of or contain software viruses, political campaigning, commercial solicitation, or any form of "spam" or unsolicited commercial electronic messages.

You must not use our website to link to any website or web page consisting of or containing material that would, if posted on our website, breach the provisions of these General Terms of Use.

The review function on this website may be used to facilitate buyer reviews on products. By submitting a product review you warrant and represent to us that the information is accurate and authentic.

Glerian Limited reserves the right (but not the obligation) to remove such content, but we may not regularly review posted content.

You are at liberty to notify us in case you learn of any inappropriate content, or content that violates these General Terms of Use, using the official contacts published on this website.

Our Rights to Use Your Content

By posting or submitting your content, unless we indicate otherwise, you grant Glerian a worldwide, irrevocable, non-exclusive, royalty-free, perpetual, and fully sub-licensable right to use, reproduce, modify, adapt, publish, perform, translate, create derivative works from, distribute, and display such content in any media to the full extent of applicable law.

We also, without prejudice to our other rights under these General Terms of Use, reserve the right to delete, unpublish or edit any or all of your content if you breach our guidelines on content in any way, or if we reasonably suspect that you have breached our guidelines on content.

Terms and Conditions of Use of this Website

The use of this website shall be subject to the Terms and Conditions outlined published herein.

You may:

  • View pages from our website in a web browser.
  • Bookmark pages in your browser.
  • Download pages from our website for caching in a web browser.
  • Print pages from our website for your own personal and non-commercial use.
  • Except as expressly permitted by this section or by other provisions of these General Terms of Use, you must not download any material from our website or save any such material to your computer.

    You may only use our website for your own personal and business purposes in respect of purchasing products or ordering services.

    You must not edit or otherwise modify any material on our website except as expressly permitted by these General Terms of Use.

    Unless you own or control the relevant rights in the material, you must not:

  • Republish material from our website (including republication on another website)
  • Sell, rent or sub-license material from our website.
  • Show any material from our website in public.
  • Exploit material from our website for a commercial purpose.
  • Redistribute material from our website. However, you may share links to products and services on our website and redistribute our newsletter and promotional materials in print and electronic form to any person.
  • We reserve the right to suspend or restrict access to our website, to areas of our website and/or to functionality upon our website. We may, for example, suspend access to the website during server maintenance or when we update the website. You must not Evade or bypass, or attempt to Evade or bypass, any access restriction measures on this website.

    You must not:

  • Use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability, accessibility, integrity or security of the website.
  • Use our website in any way that is unethical, unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
  • Hack or otherwise tamper with our website.
  • Probe, scan or test the vulnerability of our website without our consent.
  • Evade any authentication or security systems or processes on or relating to our website.
  • Use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of, or is linked to any malicious computer software.
  • Impose an unreasonably large load on our website resources.
  • Decrypt or decipher any communications sent by or to our website without our permission.
  • Conduct any systematic or automated data collection activities (including, but not limited to, scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.
  • Access or otherwise interact with our website using any robot, spider or other automated means, except for the purpose of search engine indexing.
  • Use data collected from our website for any direct marketing activity (including, but not limited to, email marketing, SMS marketing, telemarketing and direct mailing).
  • Do anything that interferes with the normal use of our website.
  • Except as expressly permitted by this section or by other provisions of these General Terms of Use, you must not download any material from our website or save any such material to your computer.

    You may only use our website for your own personal and business purposes in respect of purchasing products or ordering services.

    You must not edit or otherwise modify any material on our website except as expressly permitted by these General Terms of Use.

    Data Privacy

    You agree to that we process your personal data in accordance with guidelines of our Privacy and Cookie Notices.

    Laws and Jurisdiction

    These General Terms and Conditions shall be governed by and construed in accordance with the applicable laws of the land.

    Any disputes relating to these General Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of the land.

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